FAQs

Operations

Is a nursing home like a hospital?

The senior care offered at Cedarbrook spans an array of living and service options, including respite care, short-term rehabilitation and independent living apartments. Our nursing home arrangements are much different than a hospital, with less-restrictive visiting hours, communal dining options and more homelike surroundings and services required for longer stays.

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Is there any privacy in nursing homes?

While Cedarbrook is responsible for providing adequate supervision, there is a great need to strike a balance of being able to offer privacy for residents. Resident’s rooms typically offer more privacy than the common spaces throughout our facilities. We are dedicated to maintaining the values of privacy, choice and independence for each and every one of Cedarbrook’s residents.

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How does an assisted living facility differ from a nursing home?

Nursing homes are designed to care for individuals who are unable to care for themselves and have numerous healthcare requirements. Assisted living facilities are designed to help persons who are able to care for themselves except for a few everyday activities. Their goal is to create an environment for each resident to maintain his or her independence as long as possible. Cedarbrook offers a wide spectrum of services covering multiple levels of care.

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What types of therapy do you provide?

At Cedarbrook, therapy is provided by experienced, licensed physical therapists, occupational therapists and speech therapists who work to inspire residents toward optimal performance. These in-house professional teams are trained to ensure quality care.

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What is Skilled Nursing Care?

Skilled Nursing Care is appropriate when the patient needs ongoing nursing intervention and supervision following an illness or a chronic condition. It is also appropriate for short-term intensive physical, occupational or speech rehabilitation therapy. The patient’s care is under the direction of a physician.

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Are there nurses on duty 24 hours a day?

Yes, there are nurses on duty 24 hours a day at all Cedarbrook locations.

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How often will a physician or health professional visit?

Physicians are in Cedarbrook facilities seven days a week and our nursing professionals are in constant contact with them. Some insurance companies require the number of physician visits. Please check with your nursing staff for individual resident information.

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What is a plan of care?

Under the federal Nursing Home Reform Act of 1987, nursing homes are required to develop comprehensive individualized care plans for residents. This is a written plan stating what kinds of services and care a person needs. Plans include measurable objectives and schedules to meet each resident’s medical, nursing, mental and psycho-social needs as identified in a comprehensive assessment. The assessment must be completed within 14 days of admission and the plan of care must be developed within seven days thereafter. The plan must be periodically reviewed and revised by a team of qualified professionals.

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What role does Social Services play at Cedarbrook?

Our social services director and team assist both residents and their families during transitional periods. They provide essential services including answering requests and concerns, help in care and discharge plans or arranging for professional services such as dental, vision, audiology, dementia assessment, psychiatric evaluations and other individual therapies. Phone: 610-336-5673.

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What are visiting hours?

Cedarbrook is open 24 hours. Family and friends are always welcome.

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Where should I park when I come to visit?

There is ample visitor parking at Cedarbrook locations, and the buildings all have wheel chair accessibility.

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What is the difference between a CNA, LPN and RN?

A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) to provide a wide variety of basic, hans-on care. CNA’s perform basic nursing functions such as personal care, taking vital signs, positioning patients and ambulation.

An LPN provides basic nursing care to patients under the direction of a physician or registered nurse. LPN’s provide basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance and administration of prescribed medical treatments; and performance of non-medicated intravenous therapy and blood withdrawal, etc.

An RN’s duties may include all that a CNA and LPN carry out, plus administering an IV, assessment of patients, skin care and the management of physician directives as well as other administrative duties. Phone: 610-336-5656.

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What do I do if I have concerns about service?

Cedarbrook Care Hotline
610-336-9604

If you have a question, concern or complaint, which you believe has not been satisfactorily addressed by Cedarbrook staff, feel free to call the Cedarbrook Care Hotline. An administrative assistant will take your call or please leave a message. Your call is confidential, but you do need to provide your name and telephone number in order to call back if needed, for more information.

Lehigh County Ethics Hotline
610-782-3999

Please use this Lehigh County Ethics Hotline to report suspected fraud, waste or abuse in accordance with the federal Deficit Reduction Act of 2005. This information is confidential and caller may remain anonymous.

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Resident Services

Is there a beauty shop?

We have beauticians and barbers available. Please call 610-336-5665 for Cedarbrook Allentown or 610-691-6700 x238 for an appointment at Cedarbrook Fountain Hill.

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How do I get my laundry done? Can my family members take my laundry home to do?

Cedarbrook automatically provides laundry services unless notified otherwise. If a family/caregiver plans to do the laundry at home, please let the nursing staff know. The caregiver should provide a hamper for clothes for pick up. They will provide you with further instructions. Extension: 2255.

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How much clothing should I bring?

We recommend 5-7 complete outfits and a pair of comfortable rubber-soled shoes. All articles should be washed and clearly labeled with resident’s name in permanent ink (first initial and second name). Clothing should be machine washable and dryable. All items must be marked including socks, shoes and other personal items.

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Can personal items or valuables be brought into Cedarbrook?

Residents and families are encouraged to personalize their living space with photos, art, plants, mementos and other items. We discourage residents from keeping valuable items, such as expensive jewelry and large sums of money, in their rooms. Cedarbrook cannot take responsibility for such items.

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Is there a limit to the number of people who can visit at one time?

Cedarbrook does not have a limit on visitors to its facilities.

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Is there any private space available to use?

Yes, there are private spaces throughout Cedarbrook facilities that can be used for conference, family visits and social get-togethers. If you need a large space, please notify the staff with 24-hour notice so that arrangements can be made.

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May I bring my children and grandchildren to visit?

Children of all ages can visit any time.

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May I take my loved one home for a visit?

Cedarbrook residents may take a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign in or out with staff.

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Will my loved one have telephone and Internet access?

We recommend that residents bring a cell phone for their convenience. Cedarbrook Allentown and Cedarbrook Fountain Hill are wireless facilities. To use the WiFi capabilities, residents will need a password that will be provided.

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Will my loved ones room have a television?

At Cedarbrook Fountain Hill, all rooms are furnished with cable at no cost, just provide your own television. At Cedarbrook Allentown, most rooms have cable services and most lounges have television.

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Can my loved one receive mail?

Yes, of course. Mail is delivered to residents personally on a daily basis except for weekends and holidays.

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How should mail be addressed?

Cedarbrook Allentown
Attn: _______________ Room No. _______
350 South Cedarbrook Road
Allentown, PA 18104

Cedarbrook Fountain Hill
Attn: _______________ Room No. _______
724 Delaware Avenue
Fountain Hill, PA 18015

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Is smoking permitted in the facility?

All Cedarbrook locations are non-smoking facilities. There are designated smoking areas outside of the buildings.

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Food & Nutrition

Does Cedarbrook offer food preferences at meals?

Upon admission, each resident meets with the dietary director to plan an individualized balanced diet that takes into consideration likes, dislikes and dietary needs. Daily meals are planned ahead, however, but alternate choices are made available. All meals are developed according to prescribed medical diets ordered by a physician. Sodexo (www.sodexousa.com) has been a long-standing culinary partner with Cedarbrook, offering delicious, nutritious meals based on health and wellness research and trends. Annual surveys support residents’ opinions that meal design and taste are above average.

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Can visitors join loved ones for meals?

For a minimal charge, loved ones may join us for meals, please just notify the staff. Meals can be ordered and paid for at the switchboard in the entrance.

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Can I bring in my loved ones favorite food?

If a resident in on a special diet, please consult with the nursing staff before bringing favorite foods to loved ones. Any food kept in a resident’s room must be in properly sealed containers.

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Recreation

What types of activities do you offer?

Cedarbrook staff prides itself on offering an overzealous activity schedule, with programs and opportunities for residents to creatively get involved, in ways that enhance their independence and personal strengths. Known as the Therapeutic Recreation Department, both Cedarbrook Allentown and Fountain Hill teams create social programming with a seasonal focus, providing individualized activities that match the capabilities and needs of each person. This also helps immensely in the healing process when a patient is in some type of rehabilitation. Families are encouraged to participate in recreational activities. Here is a list of pertinent, ongoing events and programs:

• Birthday parties
• Book clubs
• Bus trips
• Choirs and musical performances
• Drawing and painting
• Fitness activities
• Games and trivia
• Gardening
• History connections
• Holiday events
• Ice cream socials
• Movies
• Newsletters (Hillside News and Sunshine News)
• Outside entertainment
• Pet shows and visits
• Religious services and festivities
• Resident councils
• Volunteer involvement

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Does Cedarbrook take residents on bus trips?

Cedarbrook offers many bus trips every month, including local retailers, shopping malls, entertainment opportunities, shows and seasonal attractions.

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Are religious services offered?

Yes, Cedarbrook offers non-denominational services every week, with clergy on staff or on call. There is a chapel on site.

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May I bring a family pet to the facility?

Pets are welcome! Please take proper safety measures when they visit, and clean up after them when necessary. All pets must be kept on a leash and should have all current vaccinations.

Policy for Pet Therapy
Pet Therapy Application

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Finance

Will Medicare Part A cover the stay in the facility?

How much a 3rd party payor will contribute towards skilled nursing care depends on the individual coverage guidelines. One of Cedarbrook’s admissions directors will sit down with you to help you assess your particular situation.

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What does Medicare pay for and what does Medicaid cover?

Medicare is federal health insurance for every American 65 years of age or older. It covers acute episodes, such as hospitalizations and rehabilitation after leaving a hospital. Like all insurance policies, it does not cover all the expenditures. That’s why many will purchase supplemental or “Medigap” insurance to cover copayments and deductibles. In addition, this supplemental insurance can be used to pay for non-covered expenditures such as prescriptions. In general, Medicare does NOT pay for long-term care – either in nursing homes or in an assisted living community. For more information on Medicare, please visit the Medicare website at www.cms.hhs.gov/medicare. Medicaid is a state-managed healthcare and long-term care program for the financially needy. Typically, those with low income and very few assets are eligible for Medicaid. In most states, Medicaid will pay for nursing home care and some have the option of remaining in their homes and receiving in-home services. For more information, please visit the Medicaid website www.cms.hhs.gov/medicaid.

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Who do I talk with about questions in regard to financials, billing, admission paperwork, and/or any personal concerns?

Cedarbrook’s financial services team can help you.

Phone: 610-336-5618.

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Discharge

What happens when my loved ones stay at Cedarbrook is over? What options do we have?

With a thorough review of a patient’s Plan of Care, the discharge process will be based on what the determination of the next appropriate setting of care should be. Cedarbrook’s goal is to rehabilitate an individual back to an optimal level. The may allow some patients to return home. Others may have to change their living arrangements to remain safe and secure with new needs. Here are traditional options:

Assisted Living – caters to seniors who want a homelike environment but with added security and services such as medication management, transportation, healthy and balanced meals, apartments or rooms and socialization.

Home – the probability of returning home is high if a patient can live independently, able to drive or find transport, take medications, do shopping and cook meals, and able to bathe and take stairs, if needed. A home evaluation with Cedarbrook’s Occupational Therapy Department will be completed to help determine what safety equipment may be necessary to return home safely.

Home Health Care Services – Local agencies and associations that offer services such as home-delivered meals, personal home care services, senior center transportation, financial counseling, etc. can be arranged, if going home is possible.

Senior Housing – For persons over the age of 55, senior housing complexes do not generally provide meals or personal care services, but they may offer social activities, transportation or other services. There are two such facilities available just off the Cedarbrook Allentown premises.

Independent Living Community – another form of senior housing, these units are age-restricted and services can range widely. The goal is to offer independent living within a secure, safe facility. Brookview is Cedarbrook’s very own independent living community.

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